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Conflict Managment

INTRODUCTION TO CONFLICT:Dispute, Legal Dispute, Call the police
DISPUTE RESOLUTION 1:Positive affect in Negotiation, Alternative Dispute Resolution
DISPUTE RESOLUTION II:Adjudication, Litigation, Mediation-Arbitration
PRECONCEPTIONS ABOUT CONFLICT I:Pedagogical development, Pressures against Innovation
PRECONCEPTIONS ABOUT CONFLICT II:Cultural beliefs about interpersonal conflict, Why strategies of change fail
CONFLICT DIAGNOSIS:Who Needs to Know About Conflict Diagnosis?, Steps in Conflict Diagnosis
RECURRENT THEMES IN CONFLICT DIAGNOSIS I:The Seven Steps of Social Behavior, Seven steps to diagnose conflict
RECURRENT THEMES IN CONFLICT DIAGNOSIS II:Themes of Conflict Diagnosis
DESCRIBING THE CONFLICT I:Description of Conflict, Identifying Interpersonal Conflict
DESCRIBING THE CONFLICT II:Step 1 for Conflict Diagnosis, interpersonal or intrapersonal
SOURCES AND CAUSES OF CONFLICT I:Main Sources of Conflict, Discussing major sources of conflict
SOURCES AND CAUSES OF CONFLICT II
INTEREST ANALYSIS I:Analyzing your interests, Analyzing the other disputant’s interests
INTEREST ANALYSIS II:What are interests?, Tips for Interest Trees
INTEREST ANALYSIS II:Principles and values, Basic Human Needs
ASSESSING THE CHARACTER OF THE CONFLICT I, Premises of Deutsch’s Theory
ASSESSING THE CHARACTER OF THE CONFLICT II:Techniques to transform competitive conflict into cooperative
TRUST AND ITS SIGNIFICANCE I:What is Mistrust,Trust and business,Three levels of trust
TRUST AND ITS SIGNIFICANCE II:Advantages of high trust level, Building of trust
ASSESSING IMPEDIMENTS TO RESOLVE THE CONFLICT I:Motivation to seek vengeance, Mistrust
ASSESSING THE IMPEDIMENTS TO RESOLVING THE CONFLICT II:Disempowered Disputant, Unpleasant Disputant
ASSESSING THE NEGOTIATING STYLE I:Dual Concern Model, Dominating or competition style
ASSESSING THE NEGOTIATING STYLE:Dual Concern Model, Tactics Used In Integrating
ASSESSING POWER AMONG DISPUTANTS:Conflict and Power, Kinds of power in the Relationship Domain
ASSESSING POWER AMONG DISPUTANTS II:Sources of Relationship Power, Context and Power
POWER, CONFLICT, AND BATNA III:Role of Third Party in BATNA, Dealing with Power Imbalance
STEREOTYPES, DIVERSITY, AND CONFLICT I:Stereotyping, Stereotyping in Interpersonal Conflict
STEREOTYPES, DIVERSITY, AND CONFLICT:Categories of Diversity Issues, Seven Mental Processes to Prove Stereotypes
STEREOTYPES, DIVERSITY AND CONFLICT III:Individual Difference and Social Category, Cultural differences in values
MEDIATION I:When is mediation required, Processes Related to Mediation, Product of Mediation
MEDIATION II:Important distinguishing factors, More Advantages and Disadvantages of Pure Mediation
ADVANTAGES AND DISADVANTAGES OF MEDIATION I:Efficiency Consideration, Conflict Management and Prevention
ADVANTAGES AND DISADVANTAGES OF MEDIATION II:Quality of Consent, Effects on the parties to mediation
PROCESS OF MEDIATION:Stages of Mediation, Facilitative tactics in mediation
LAW AND ETHICS OF MEDIATION I:Characteristics of mediation, Confidentiality
LAW AND ETHICS OF MEDIATION II:Role of ethics in mediation, 8 Dimensions of Ethics in Mediation
ARBITRATION I:Ways to Resolve Conflict, Advantages of Arbitration, Disadvantages of Arbitration
ARBITRATION II:Varieties of Arbitration, Process of Arbitration, Contents of Arbitration Act
NON BINDING EVALUATION:Disadvantage, Varieties of Non-binding Evaluation
NON BINDING EVALUATION II:Varieties of Non-binding Evaluation, Advantages and disadvantages of Non-binding Evaluation
MIXED AND MULTIMODAL DISPUTE RESOLUTION:Six System Design Principles, Extensions of Dispute Systems Design
POWER TOOLS AND MAGIC KEYS I:Introduction, Necessity of conflict diagnosis, Using conflict diagnosis
POWER TOOLS AND MAGIC KEYS II:Proposed Contents of a Clients’ Interview, Impediments to use facilitative mediation
PANCHAYAT, LOCAL GOVERNMENT SYSTEM, AND ADR, Definitions of Panchayat, Definition of Jirga
SUMMARY AND MESSAGE OF THE COURSE:Definitions of conflict, Negotiation, Meditation, Adjudication

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