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Total Quality Management TQM

OVERVIEW OF QUALITY MANAGEMENT:PROFESSIONAL MANAGERIAL ERA (1950)
TOTAL QUALITY MANAGEMENT AND TOTAL ORGANIZATION EXCELLENCE:Measurement
INTEGRATING PEOPLE AND PERFORMANCE THROUGH QUALITY MANAGEMENT
FUNDAMENTALS OF TOTAL QUALITY AND RATERS VIEW:The Concept of Quality
TOTAL QUALITY MANAGEMENT AND GLOBAL COMPETITIVE ADVANTAGE:Customer Focus
TOTAL QUALITY MANAGEMENT AND PLANNING FOR QUALITY AT OFFICE
LEADERS IN QUALITY REVOLUTION AND DEFINING FOR QUALITY:User-Based
TAGUCHI LOSS FUNCTION AND QUALITY MANAGEMENT
WTO, SHIFTING FOCUS OF CORPORATE CULTURE AND ORGANIZATIONAL MODEL OF MANAGEMENT
HISTORY OF QUALITY MANAGEMENT PARADIGMS
DEFINING QUALITY, QUALITY MANAGEMENT AND LINKS WITH PROFITABILITY
LEARNING ABOUT QUALITY AND APPROACHES FROM QUALITY PHILOSOPHIES
TOTAL QUALITY MANAGEMENT THEORIES EDWARD DEMING’S SYSTEM OF PROFOUND KNOWLEDGE
DEMING’S PHILOSOPHY AND 14 POINTS FOR MANAGEMENT:The cost of quality
DEMING CYCLE AND QUALITY TRILOGY:Juran’s Three Basic Steps to Progress
JURAN AND CROSBY ON QUALITY AND QUALITY IS FREE:Quality Planning
CROSBY’S CONCEPT OF COST OF QUALITY:Cost of Quality Attitude
COSTS OF QUALITY AND RETURN ON QUALITY:Total Quality Costs
OVERVIEW OF TOTAL QUALITY APPROACHES:The Future of Quality Management
BUSINESS EXCELLENCE MODELS:Excellence in all functions
DESIGNING ORGANIZATIONS FOR QUALITY:Customer focus, Leadership
DEVELOPING ISO QMS FOR CERTIFICATION:Process approach
ISO 9001(2000) QMS MANAGEMENT RESPONSIBILITY:Issues to be Considered
ISO 9001(2000) QMS (CLAUSE # 6) RESOURCES MANAGEMENT:Training and Awareness
ISO 9001(2000) (CLAUSE # 7) PRODUCT REALIZATION AND CUSTOMER RELATED PROCESSES
ISO 9001(2000) QMS (CLAUSE # 7) CONTROL OF PRODUCTION AND SERVICES
ISO 9001(2000) QMS (CLAUSE # 8) MEASUREMENT, ANALYSIS, AND IMPROVEMENT
QUALITY IN SOFTWARE SECTOR AND MATURITY LEVELS:Structure of CMM
INSTALLING AN ISO -9001 QM SYSTEM:Implementation, Audit and Registration
CREATING BUSINESS EXCELLENCE:Elements of a Total Quality Culture
CREATING QUALITY AT STRATEGIC, TACTICAL AND OPERATIONAL LEVEL
BIG Q AND SMALL q LEADERSHIP FOR QUALITY:The roles of a Quality Leader
STRATEGIC PLANNING FOR QUALITY AND ADVANCED QUALITY MANAGEMENT TOOLS
HOSHIN KANRI AND STRATEGIC POLICY DEPLOYMENT:Senior Management
QUALITY FUNCTION DEPLOYMENT (QFD) AND OTHER TOOLS FOR IMPLEMENTATION
BASIC SQC IMPROVEMENT TOOLS:TOTAL QUALITY TOOLS DEFINED
HOW QUALITY IS IMPLEMENTED? A DIALOGUE WITH A QUALITY MANAGER!
CAUSE AND EFFECT DIAGRAM AND OTHER TOOLS OF QUALITY:Control Charts
STATISTICAL PROCESS CONTROL (SPC) FOR CONTINUAL QUALITY IMPROVEMENT
STATISTICAL PROCESS CONTROL….CONTD:Control Charts
BUILDING QUALITY THROUGH SPC:Types of Data, Defining Process Capability
AN INTERVIEW SESSION WITH OFFICERS OF A CMMI LEVEL 5 QUALITY IT PAKISTANI COMPANY
TEAMWORK CULTURE FOR TQM:Steering Committees, Natural Work Teams
UNDERSTANDING EMPOWERMENT FOR TQ AND CUSTOMER-SUPPLIER RELATIONSHIP
CSR, INNOVATION, KNOWLEDGE MANAGEMENT AND INTRODUCING LEARNING ORGANIZATION

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