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Leadership and Team Management

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Leadership & Team Management MGMT 623
Lesson 07
As you are aware, leadership is a process and not a position. Basic components of leadership include leader,
followers and situation. A leader is different from other leaders due to his/her personality, skill set,
exposures, characteristics, expertise, etc. Followers also vary on similar personal trait basis, while situation
compromise of particular environment, kind of task, pressure and other situational factors. These all
components play very important role in leadership process. Same leader with different followers and
situation can have different effect.
Responsibilities of Exemplary Followers: When all components of this leadership process are in line with
each others and working in collaboration, the results are effectiveness of outcome. Especially the leader and
followers are dynamic inputs and play very important role is the outcome. There are some basic
responsibilities from exemplary followers.
Support the leader's decisions: Followers need to support leader's decisions. This is true when
leader and followers work like a team and decisions are taken by participative process. Need for
dialogue before important decisions are very important. Once a decision is taken by leader than it
becomes every body's decision. Every body needs to own and support these decisions.
Challenge the leader: For a group to be effective and dynamic, team member also challenge the
process, procedures and decisions. They do differ on policies, procedures etc but not on
personalities. This is good sign for dynamic groups/teams. The follower's also challenge the leader
on different issues with in the group/team. They challenge the leader on decisions and make sure
that all the work is going in the right direction and towards achievement of goals. This challenging
is for the improvement of decision making and avoiding the group think.
Encourage the leader: The followers always encourage the leaders. Provide full support for
his/her creative ideas. They also support him/her when he/she is under some pressure/stress. Also
support the leader in bad times and encourage him/her to make better decisions.
Defend the leader: The followers also defend their leader in any situation or at the time of needs.
They also defend his/her action, decisions and policies for the achievements of organizational
Exemplary Followers Expect from Leaders: Followers also have certain expectations from
leaders. To be followers, people expect certain characteristics in their leaders. They must be;
Honest: Followers expect leader's to be an honest person so that he or she can build trusts.
Honesty provide basis for trust building.
Forward-looking: Leader must be a visionary so that he/she can predict the future of the
organization. Anticipate changes and be proactive rather than reactive. Vision then is based on
two components that leaders also need: creativity and intellectual drive.
Inspiring: A leader should have an inspiring personality. Inspiring for development, inspiring
for better and better.
Competent: A leader should be a competent enough to perform his/her duties and provide the
directions to the team members. They need to be their when others are stuck and need answers.
Fair-minded: A leader with fair mind and unbiased personality is always known as a better
leader. For good leader, every member of the team is equal for him/her. The difference, if any,
is due to performance and commitment with team mission.
Leadership & Team Management MGMT 623
Strategies for Cultivating
Exemplary Followers
Work to increase the variety and complexity of assignments
they receive
Seek to enhance their skill sets
Share the credit
Never undermine their authority
Mentor followers who hope to assume larger leadership
Encourage and enhance dialogue
Keep their confidences
Empower them
Acknowledge their value, both publicly and privately
Reward them in ways they find meaningful
Trust your followers
Let us discuss these strategies one by one;
Work to increase the variety and complexity of assignments they receive: As leader you
have to assign the some critical task so that he or she will be able to generate some creative or
productive output. Diverse work experience is always good and more expose leader is with
different and complex environments/assignment the more mature will merge in personality.
Same is true for followers. Followers can be given chances through job rotation and giving
them complex and challenging tasks.
Seek to enhance their skill sets: Leader provides the chance to enhance their skills through
training. Training and development is a continue process and leaders always try to enhance skill
sets of their employees.
Share the credit: Good leaders always share the credit of achievement. They share with the
followers and give credit to their team members. This approach not only creates trust but also
boosts moral of team members and also act as motivational factor.
Never undermine their authority: As leader you should not demoralize them or challenge
their authority. Followers are also very important as leaders themselves.
Mentor followers who hope to assume larger leadership roles: The followers are always
looking for the role model within the group and try to copy him in different manner. Leader's
need to act as mentor for followers and build them as leaders for the future.
Encourage and enhance dialogue: A leader should encourage the followers to keep the
communication channels open and enhance the dialogue for batter group decision and better
working environment.
Keep their confidences:  Leader should take the followers in confidence for taking any
decision so that they feel themselves more confident. They should be encouraged to take risks.
Empower them: a leader should empower his/her followers so that they will feel more open
and do not hesitate to take any decision. By taking risk, they will learn and bring creativity.
Empowerment is required for quick decisions by those people who are most knowledgeable
about the issues. The reality that organizational downsizing has left managers with larger spans
of control and in order to cope, managers are turning to employee empowerment.
Acknowledge their value, both publicly and privately: A leader should always recognize the
work done by the follower's part openly. This will create a motivational culture for other and
ultimately a long run benefit for the organization.
Reward them in ways they find meaningful: there should be a reward system within the
group after achieving the goals. It will also create the motivation in the employees. Nothing is
free in the world and we need to understand this while deciding rewards. These rewards should
be meaningful and must be linked with performance.
Leadership & Team Management MGMT 623
Trust your followers: Trust is the belief in the integrity, character, and ability of a leader. We
have already explained concept of trust. Without trust of followers, leaders can not perform
well in the organization. Leader must have trust on his/her followers.
Empowering Followers:
In today's dynamic environment, empowering followers/team member is important to boost their moral and
for better decisions. This is also very important for creativity.
A leader must give people (followers/team members) discretion and autonomy and important. Give people
visibility and provide recognition for their efforts. It is the responsibility of leader to build relationships
with team members, connecting them with powerful people for learning and their professional
What Followers Want:
Leaders to be
Colleagues to be
Leader Traits That Influence the Leadership Process:
Personality is defined as a combination of psychological traits that describes a person.
Personality of leader play important role.
Position is defined that one can influence on the group member or in the organization
Experience is defied as an exposure that he or she have in his field of expertise.
Important Traits of Leaders
Physical or
Task or
Personality or
Social Traits
Ability Traits
Activity or
Motivation to
Social status
Administrative ability
Communication abilities
Task orientation
Social perceptiveness
Table of Contents:
  2. FOCUSING ON PEOPLE: THE KEY TO SUCCESS:People in the Process, Developing and Sustaining A World-class Workforce
  3. LEADERSHIP:Characteristics of Successful Leader, Why Study Leadership?
  4. LEADERSHIP (CONTD.):Characteristics of Leaders Who Fail, Why Leaders Fail?
  5. MANAGERS VS LEADERS:Characteristics, Effective Leadership, Respect for Diversity
  6. FOLLOWER-SHIP:Importance of Followers, Follower-ship Style
  7. LEADERSHIP PROCESS:Strategies for Cultivating Exemplary Followers, Important Traits of Leaders
  8. LEADERSHIP PROCESS (CONTD.):Qualities of Leaders, Self-Confidence, Integrity
  9. LEADERSHIP THEORIES/ APPROACHES:Personal Characteristics of Leaders, Managerial Grid
  10. CONTINGENCY THEORIES OF LEADERSHIP:The Fiedler Model, Situational Leadership Theory, Path-Goal Theory
  12. THE LEADER AS AN INDIVIDUAL:Personality, Situation, Heredity, Environment
  13. ATTITUDE-PERSONALITY:Job Satisfaction, Work Situation, Self - Monitoring
  14. BIG FIVE MODEL, MYERS BRIGGS TYPE INDICATOR (MBTI):Sub-Categories Defined, Information Gathering
  15. SITUATIONAL FACTORS:Social and psychological climate, Culture of the organization
  16. BECOMING A LEADER! WHAT DOES IT MEAN & HOW DO YOU GET IT?:Mission Statement, Leading oneself
  17. BECOMING A LEADER:Elements of Leadership, CONCEPT OF POWER,
  18. UNDERSTANDING POWER:Sources of Power, Responses to the Use of Power, Managing Political Behavior
  19. LEADERSHIP POWER & INFLUENCE:Positional Power, Being an Effective Leader
  20. LEADERSHIP AND EMPOWERMENT:Power sharing and Empowerment, Share Information
  21. MOTIVATION:Guidelines for Delegating, Human Resource Approach
  22. MOTIVATION AT WORK, MOTIVATION AND LEADERSHIP:What Factors Diminish Motivation in the Workplace
  23. LEADERSHIP COMMUNICATION:Communication & the Four Management Functions
  24. REVIEW-1:Organizational Performance, That is the Role of Management?, Leaders Vs Managers
  25. GROUP & TEAM CONCEPT:Groups versus Teams, Deciding When to Use a Team
  26. TEAM DYNAMICS:Stages of Group Development, Problem-Solving Teams, Benefits of Teams
  27. BUILDING THE TEAM:Leadership success requires, Strategies for Team Building
  28. A TEAM-BASED ORGANIZATION:Basic Steps, Span of Control, Categories of Decisions
  29. DECISION MAKING:Categories of Decisions, The Decision-Making Process
  30. TEAM DECISION MAKING:Team Problem Solving Techniques, Concept of QC
  31. EFFECTIVE TEAM COMMUNICATION:Team/Group Communications
  32. CONFLICT IN TEAM:Sources of Conflict, Scarcity of Resources, Dysfunctional Outcomes
  33. TRAINING/LEARNING OF TEAM:Training Methods, Phases of Learning Cycles
  34. LEARNING ORGANIZATION:A Litmus Test, Work Relations
  35. REWARDING & RECOGNIZING TEAMWORK:Compensating Teams, Individual or Team Rewards?
  36. MANAGING/LEADING VIRTUAL TEAMS:Communications in Virtual Organizations, Virtual Leadership
  37. EFFECTIVE TEAM MEETINGS:Better Meetings, Meeting Roles, Meeting Room Facilities
  38. LEADING TEAM:Team Leadership Structures, Leadership Demands and Duties, Leadership Direction
  39. REVIEW-II:Types of Teams, Characteristics of High Performance Teams, Sources of Conflict
  40. STRATEGIC LEADERSHIP:Strategic Management, Determining Strategic Direction, Developing Human Capital:
  41. LEADING CHANGE:Dynamics of Change, Change Models, Unfreeze
  42. CREATIVE LEADERSHIP:Awaken Your Senses, How Might These Definitions Be Integrated
  43. ETHICS IN LEADERSHIP:Character Traits Reflect Ethics, Manifests Honesty
  44. LOOKING AT THE FUTURE: WHAT COMES NEXT:Benefits of Teams, Ethical Leadership,
  45. TEAMWORK: LEARNING FROM NATURE:Social Behavior, Termites, Learning from Nature