ZeePedia buy college essays online

Leadership and Team Management

<<< Previous ETHICS IN LEADERSHIP:Character Traits Reflect Ethics, Manifests Honesty Next >>>
Leadership & Team Management ­ MGMT 623
Lecture 43
Ethics" is derived from the Greek word "ethos," which means "character". "Character" is defined as
"the combination of qualities or features that distinguishes one person from another." It is also defined
as "the public estimation of the person -- reputation."
Ethics are the moral values, beliefs, and rules that establish the right or appropriate ways in which one
person or group should interact, deal and behave with another person or group. Organizational ethics
are a product of societal, professional, and individual ethics.
Ethics is the study of morality (right and wrong) and the choices people make in their relationships with
others. Leaders deal with numerous ethical issues in organizations including power, moral standards,
moral consistency, moral mistakes etc. Different approaches have been suggested for dealing with these
issues, such as following universal moral laws, greatest good for the greatest number, having a primary
concern for others' welfare, promoting high moral character in leaders, and persistently striving to be
just, prudent, and truthfulness in one's behavior. Creating an ethical organizational climate requires
leaders to have and present role model ethical behaviors, and reward ethical policies and practices,
punish  unethical  behavior,  discuss  ethical  assumptions  and  practices,  and  use
charismatic/transformational leader behaviors in a socially responsible manner. Many leaders are
turning to spiritual/religious practices to help them deal with ethical issues.
Ethics is the study of morality (right and wrong) and the moral choices people make in their
relationships with others.
A. Ethics concerns how we should behave in the roles that society gives us.
B. Leaders are often in roles that can determine the well-being of others and they sometimes
influence the broader good.
o Technically good (effective)
o Morally good.
Ethical values rest on principles stressing the importance of treating everyone fairly and equally. To
make ethical decisions, an organization purposefully implants ethical instrumental values in its culture.
Ethical values are a product of societal, professional, and individual ethics.
Is a derivative of the Greek word ethos, meaning customs, conduct, or character
Is concerned with the kinds of values and morals an individual or society ascribes as
desirable or appropriate
Focuses on the virtuousness of individuals and their motives
Ethical Theory
­  Provides a system of rules or principles as a guide in making decisions about what is
right/wrong and good/bad in a specific situation
Ethics & Leadership
o  What leaders do and who leaders are is determined by the nature of the leaders'
behavior and their virtuousness.
o  What choices leaders make and how they respond in a particular circumstance are
informed and directed by their ethics.
Ethics is...
o  Ethics is the study of morality
o  Central principles of ethics:
o  Reversibility ­ Would you want someone to do this to you?
Leadership & Team Management ­ MGMT 623
o  Universality ­ Would you want everyone to do this?
Other questions
Am I treating others with respect?
Am I violating the rights of others?
Am I treating others only as a means to my own ends?
Am I being honest with others and with myself?
Ethics is...
Right vs. Wrong
o  Also known as your conscience/principles
o  Usually a spontaneous decision
You instantly know right from wrong
o  Brainstorming exercise
list of "wrongs"
List of "rights"
Who you are when no one is looking
o  If your mom & dad were watching, would you still do it?
Ethics is...
Ethics vs. Morals
Ethics and morals are NOT always the same
Morals = personal view of values
o  i.e. beliefs related to moral issues such as drinking, gambling,
o  Can reflect influence of religion, culture, family and friends
Ethics = how a moral person should behave
o  Ethics go beyond cultural, religious, and ethnic differences
Ethics is not about "getting caught"
o  Even if you get away with something, it may still be unethical
o  Ethics is not defined by what happens to you, but by your thoughts and actions
Ethics is not about placing blame
o  Do not judge other's based on their personal beliefs
Ethical behavior is the display of moral attributes
o  Judgment
o  Behavior
o  Self-discipline
o  Character
However, what "ethical behavior" really boils down to in its simplest form is: Knowing the difference
between right and wrong and behaving accordingly
Character Traits Reflect Ethics:
o  Honesty
o  Courage
o  Compassion
o  Even-handedness (impartiality)
o  Respect for Others
Some Common Ethical/Legal Issue:
o  Conflict of Interests
Leadership & Team Management ­ MGMT 623
o  Confidentiality
o  Use of Position for Personal Gain
o  Personal Contracts
o  Outside Employment
o  Personal Investments
o  Use of Government Time
o  Behavior On Duty and Off Duty
o  Discriminatory Practices
Why Be Ethical?
What benefits do you receive by acting ethically?
o  Character Counts
o  Self-respect
What benefit does the community receive?
Challenges to acting ethically:
o  If it's necessary, it's ethical
o  If it's legal, it's ethical
o  I was doing it for you
o  I'm just fighting fire with fire
o  It doesn't hurt anyone
o  Everyone's doing it
o  It's okay as long as I don't gain personally
How to Be an Ethical Person?
Do no harm
o  Avoid causing physical, mental, or emotional harm
Benefit others
o  Offer assistance and improve the lives of others, even if it may inconvenience you
Be just
o  Treat everyone equally or Follow the Golden Rule
Be faithful
o  Keep promises, tell the truth, be loyal, and maintain respect and good manners
Respect autonomy
o  Everyone has the right to decide how they live their lives, as long as they do not interfere with the
welfare of others
Respects Others:
Treat others as ends in themselves and never as a means to ends
o  Treat other people's values and decisions with respect
o  Allow others to be themselves with creative wants and desires
o  Approach others with a sense of unconditional worth and value individual differences
o  Leader behaviors
 Listens closely to subordinates
 Is empathic
 Is tolerant of opposing viewpoints
Serves Others:
Follower-centered - Based on the altruistic principle of placing followers foremost in the leader's
o  Beneficence - Leaders have a duty to help others pursue their own legitimate interests and
Leadership & Team Management ­ MGMT 623
o  Leaders are stewards of the organization's vision; in serving others they: clarify, nurture,
and integrate the vision with, not for, organization members
o  Leaders have an ethical responsibility to make decisions that are beneficial to their
followers' welfare
o  Leader behaviors
 Mentoring behaviors
 Empowerment behaviors
 Team building behaviors
 citizenship behaviors
Shows Justice:
Ethical leaders are concerned with issues of fairness; they place issues of fairness at the center
of their decision making
o  Leader behaviors
 All subordinates are treated in an equal manner
 In special treatment/special consideration situations, grounds for differential
treatment are clear, reasonable, and based on sound moral values
Manifests Honesty:
Honest leaders are authentic but also sensitive to the feelings and attitudes of others
o  They are not deceptive
o  They tell the truth with a balance of openness and candor while monitoring what is
appropriate to disclose in a particular situation
o  Leader behaviors
 Don't promise what you can't deliver
 Don't suppress obligations
 Don't evade accountability
 Don't accept "survival of the fittest" pressures
 Acknowledge and reward honest behavior in the organization
Builds Community:
Concern for the common good means leaders cannot impose their will on others; they search
for goals that are compatible with everyone.
o  Concern for others - Is the distinctive feature that delineates authentic transformational
leaders from pseudo-transformational leaders
o  Transformational leaders and followers reach out beyond their own mutually defined goals
to the wider community
o  Leader behaviors
 Takes into account the purposes of everyone in the group
 Is attentive to interests of the community and the culture
 Does not force others or ignore the intentions of others
Leading with Integrity:
"Management is doing things right; leadership is doing the right things".
­ Peter F. Drucker
"Leadership always comes down to a question of character".
­ Warren Bennis
Key Questions
o  What is ethical leadership?
o  How do I lead with integrity?
Leadership & Team Management ­ MGMT 623
o  What can I do to strengthen the ethical culture of my organization?
Ethical issues
o The basis for a leader's influence on followers
o The more power a leader has, the more likely that followers will comply with the
leader's wishes
The greater a leader's power, the greater the potential for abuse
Corrupting influences of power
Power may become desired as an end in itself and be sought at any cost
Power differences may cause followers to give the leader false positive feedback and
create an elevated sense of self-worth on the leader
The leader may devalue followers' worth and to avoid regular contact with followers
or mistreat them
o A leader's failure to acknowledge the ethical limits of power causes a loss of credibility and
trust and does devastating damage to the leader and his constituency
Moral standards for a leader's behavior
Should leaders be held to a higher moral standard?
o we would probably have a shortage of leaders
o we would most likely become disillusioned with them when they were unable to meet
the higher standards
Should leaders be held to the same standards as everyone else, and be expected live up to
those standards.
Moral consistency
o If leaders' behavior does not match their stated values, they will lose the trust of their
followers and colleagues
o a leader's moral inconsistencies are open to public scrutiny
o Leaders who do not behave consistently with their stated ethical values risk being labeled
The relationship between ethics and effectiveness
Leaders sometimes achieve worthwhile goals using questionable tactics.
Existence of a double standard when judging some leaders.
o Judging a leader as "good" involves complex assessments of the leader's achievements and
the means used to reach those achievements.
o Leaders also make moral mistakes that cause unfortunate consequences, although their
intentions were ethical.
Approaches to Ethical Behavior
o Categorical Imperative -- obligation ethics. Specifies that individuals should always do what is
right, regardless of the consequences
o Utilitarianism, -- consequential ethics or ethics of responsibility. Ethical decisions must be based
on their consequences.
o  This approach maintains that we should behave so as to create the greatest good for the
greatest number of people
o  Identifying all the relevant consequences of a decision can be difficult, especially when
leaders represent diverse groups or when their decisions have far reaching effects
o Altruism
Leadership & Team Management ­ MGMT 623
o Altruistic leaders are concerned for the welfare of others and their actions are designed to
help others even if it results in a cost to themselves
o Confucius equated altruism with the golden rule "do unto others as you would have them
do unto you"
o Virtue ethics. The central idea of virtue ethics is that leaders and other individuals who have high
moral character are most likely to make wise ethical choices in their behavior and decision making.
o virtues are "deep-rooted dispositions, habits, skills, or traits of character that incline
persons to perceive, feel and act in ethically right and sensitive ways"
o Advocates of virtue ethics tend to describe the character traits and qualities of the ideal
leader as an ethical role model.
o Moral Learning. Involves gradual changes in beliefs, attitudes, values and habits obtained through
prolonged effort by a leader to behave in a just, prudent and truthful manner. Moral learning is a
process of human development
o a positive process that causes leaders to want to create benefits for people
o causes leaders to make decisions and act in accordance with their conscience
o Moral learning focuses on an ethic of excellence
o teaches leaders to strive for a higher good and to take the "most ethical" approach, even if it
is costly in terms of the leader's personal preferences, income, career, or the welfare of
other stakeholders
o Elements of moral learning
o Leaders must first become sensitive to ethical problems.
o Leaders must also become competent in making moral judgments
o Leaders must be motivated to behave ethically and to make ethical decisions
o Leaders must be willing to take moral action
o Sources of moral learning
o role models
o hardships
o a value driven mission
Ethics Management Tools
o  Exemplary leadership
o  Ethics training
o  Codes & Oaths
o  Audits
Ethical Leaders
o  Are ethical role models
o  Sustain an ethical climate that creates trust
o  Promote the ethical development of their subordinates
o  Ethics Training
o  Types
Compliance training
Values training
o  Effectiveness
o  Codes
o  Implement codes of conduct.
Ethics - Where to Start? A Code of Ethics
Types of Codes of Ethics:
o  Two Basic Types
o  Compliance Based
o  Integrity Based
Leadership & Team Management ­ MGMT 623
Qualities of Leadership
o  Two Goods
o  Morally Good.
o  Technically Good.
o  Self-knowledge.
o  Self-control.
o  Confidence.
o  Charisma.
o  Consistency.
o  Effectiveness.
o  Humility.
Leadership is a process whereby an individual inspires a group to achieve a common goal by the power
of their integrity and wisdom.
Becoming a Wise and Ethical Leader
o  Read, Read, and Read
o  Think broadly and deeply about ethics
o  Set an appropriate ethical example
o  Make serving others (not your career) your top priority
o  Lead from trust and respect, not power & authority
o  Delegation and shared responsibility
o  Listen to and facilitate others
o  Find a mentor and be a mentor
o  Bottom Line
o  Are your people growing as effective leaders themselves?
Creating an Ethical Climate
The ethical climate of an organization is the shared perceptions among organizational
members of the organization's policies, practices and procedures regarding ethical
Specific actions by leaders also contribute to this ethical climate.
Role modeling
Emphasize visible behaviors and include demonstrations of how to implement
specific values.
Directive behavior
clearly specify ethical policies and practices through organizational codes of ethics,
continuing education and training on ethical issues,
implement internal ethics committees to respond to employees' concerns and
insure regular coverage of ethical issues in the company communications
Contingent reward and punishment behaviors
reward individuals and groups who accomplish goals by acting in ways that are
consistent with organizational values
identify and reward organizational citizenship behaviors
o  altruistic behavior ­ going out of their way to help other employees
o  conscientiousness ­doing a better job than expected
o  courtesy ­giving advance notice of upcoming projects
o  civic virtue ­regular attendance and active participation in meetings
o  sportsmanship ­not complaining and not making mountains out of mole
discipline employees who fail to adhere to company values
Participative leader behavior
Leadership & Team Management ­ MGMT 623
ethical leaders provide forums for dialogue and discussion of ethical assumptions
and practices in the organization
o  understanding different ethical approaches helps people assess their own
and others' behavior, and knowingly select ethical courses of action
o  discussing sound ethical actions or decisions can also provide useful
reference points for organizational members
o  involving followers in discussions of real ethical incidents in the
organization encourages everyone to examine organizational responses and
processes and makes ethical assumptions and approaches clearer to
everyone involved
The number one rule - which is commonly echoed in all management courses - is: "Lead by example."
To create an ethical team/organization every member need to make sure the compliance of ethical
behavior but main responsibility rest on leader to exhibit ethics and also make sure that others do the
Table of Contents:
  2. FOCUSING ON PEOPLE: THE KEY TO SUCCESS:People in the Process, Developing and Sustaining A World-class Workforce
  3. LEADERSHIP:Characteristics of Successful Leader, Why Study Leadership?
  4. LEADERSHIP (CONTD.):Characteristics of Leaders Who Fail, Why Leaders Fail?
  5. MANAGERS VS LEADERS:Characteristics, Effective Leadership, Respect for Diversity
  6. FOLLOWER-SHIP:Importance of Followers, Follower-ship Style
  7. LEADERSHIP PROCESS:Strategies for Cultivating Exemplary Followers, Important Traits of Leaders
  8. LEADERSHIP PROCESS (CONTD.):Qualities of Leaders, Self-Confidence, Integrity
  9. LEADERSHIP THEORIES/ APPROACHES:Personal Characteristics of Leaders, Managerial Grid
  10. CONTINGENCY THEORIES OF LEADERSHIP:The Fiedler Model, Situational Leadership Theory, Path-Goal Theory
  12. THE LEADER AS AN INDIVIDUAL:Personality, Situation, Heredity, Environment
  13. ATTITUDE-PERSONALITY:Job Satisfaction, Work Situation, Self - Monitoring
  14. BIG FIVE MODEL, MYERS BRIGGS TYPE INDICATOR (MBTI):Sub-Categories Defined, Information Gathering
  15. SITUATIONAL FACTORS:Social and psychological climate, Culture of the organization
  16. BECOMING A LEADER! WHAT DOES IT MEAN & HOW DO YOU GET IT?:Mission Statement, Leading oneself
  17. BECOMING A LEADER:Elements of Leadership, CONCEPT OF POWER,
  18. UNDERSTANDING POWER:Sources of Power, Responses to the Use of Power, Managing Political Behavior
  19. LEADERSHIP POWER & INFLUENCE:Positional Power, Being an Effective Leader
  20. LEADERSHIP AND EMPOWERMENT:Power sharing and Empowerment, Share Information
  21. MOTIVATION:Guidelines for Delegating, Human Resource Approach
  22. MOTIVATION AT WORK, MOTIVATION AND LEADERSHIP:What Factors Diminish Motivation in the Workplace
  23. LEADERSHIP COMMUNICATION:Communication & the Four Management Functions
  24. REVIEW-1:Organizational Performance, That is the Role of Management?, Leaders Vs Managers
  25. GROUP & TEAM CONCEPT:Groups versus Teams, Deciding When to Use a Team
  26. TEAM DYNAMICS:Stages of Group Development, Problem-Solving Teams, Benefits of Teams
  27. BUILDING THE TEAM:Leadership success requires, Strategies for Team Building
  28. A TEAM-BASED ORGANIZATION:Basic Steps, Span of Control, Categories of Decisions
  29. DECISION MAKING:Categories of Decisions, The Decision-Making Process
  30. TEAM DECISION MAKING:Team Problem Solving Techniques, Concept of QC
  31. EFFECTIVE TEAM COMMUNICATION:Team/Group Communications
  32. CONFLICT IN TEAM:Sources of Conflict, Scarcity of Resources, Dysfunctional Outcomes
  33. TRAINING/LEARNING OF TEAM:Training Methods, Phases of Learning Cycles
  34. LEARNING ORGANIZATION:A Litmus Test, Work Relations
  35. REWARDING & RECOGNIZING TEAMWORK:Compensating Teams, Individual or Team Rewards?
  36. MANAGING/LEADING VIRTUAL TEAMS:Communications in Virtual Organizations, Virtual Leadership
  37. EFFECTIVE TEAM MEETINGS:Better Meetings, Meeting Roles, Meeting Room Facilities
  38. LEADING TEAM:Team Leadership Structures, Leadership Demands and Duties, Leadership Direction
  39. REVIEW-II:Types of Teams, Characteristics of High Performance Teams, Sources of Conflict
  40. STRATEGIC LEADERSHIP:Strategic Management, Determining Strategic Direction, Developing Human Capital:
  41. LEADING CHANGE:Dynamics of Change, Change Models, Unfreeze
  42. CREATIVE LEADERSHIP:Awaken Your Senses, How Might These Definitions Be Integrated
  43. ETHICS IN LEADERSHIP:Character Traits Reflect Ethics, Manifests Honesty
  44. LOOKING AT THE FUTURE: WHAT COMES NEXT:Benefits of Teams, Ethical Leadership,
  45. TEAMWORK: LEARNING FROM NATURE:Social Behavior, Termites, Learning from Nature