Introduction To Public AdministrationMGT111
DELEGATION OF AUTHORITY
At the end of the lecture the students will be able to understand:
The Process of delegation
Personal attitude towards delegation
Guidelines to overcome weak delegation and effective decentralization
How is Authority Delegated?
First we will see how authority is delegated. The process of delegation involves following steps:
1. Determining the results expected from a position: from each position in the organization
the results that are expected are delineated.
2. Assigning tasks to the position: each position is assigned tasks and activities to be
3. Delegating authority to accomplish the tasks: then each position is delegated authority to
accomplish assigned task.
4. Holding the person responsible for task completion: and finally the completion of task is
the responsibility of the person holding the position.
The Art of Delegation
Effective delegation does not occur in certain cases because managers are unwilling or unable
to apply the principles of delegation.
Much of the reason not to delegate is personal attitude towards delegation. The personal
attitude is that help towards Delegation are:
Receptiveness: It is the willingness of manager to give subordinates chance to make
Willingness to let go: Those managers who have risen up in position do not want to
part with the decision that they made at lower level
Willingness to let others make mistakes: Although no responsible managers would sit
idle and watch the subordinates make mistakes. But if the cost of mistakes is not high
it should be considered as investment in personal development
Willingness to trust subordinates: Superiors should trust subordinates that they can
Guides to Overcoming Weak Delegation
There are certain ways by which weak delegation can be overcome. These are as follows:
Define assignments and delegate authority in light of results expected or give sufficient
authority to make possible the achievement of assigned goals
Select the person suitable to do the job
Maintain open lines of communication with subordinate so that you are able to tell
them as well as listen to them.
Establish proper control by establishing standards of work
Reward effective delegation and successful assumption of authority
Determinants of Degree of Delegation of Authority
Managers cannot be for and against delegation of authority. They may prefer to delegate
authority or they may like to make all decisions. Following are the factors that determine delegation:
Cost of the decision: As a general rule costly actions will be decided at the upper level of
management. Cost may be in terms of money and such intangibles as the good will of
Introduction To Public AdministrationMGT111
the organization E.G. the decision of the airline company to buy airplanes will be made
at first or second level.
Desire of uniformity of policy: Those who value consistency above all favour centralized
authority. Uniform policy has certain advantages. E.G. standardized accounting
procedures as a uniform policy is desirable
Size and character of organization: The larger the organization the more decisions will
be made and the decision will be made at different levels in the hierarchy. This makes
decision making slow. Therefore, delegation may be preferred.
History and culture of the enterprise: It is the culture and history of organization that
determines whether the organization should decentralize decision
Management philosophy: The thinking of top management will influence that why
should be the degree of delegation
Desire for independence: Offices operating in the far flung area need to be delegated
authority. Long lines of communication cause frustration. Therefore, authority should
Availability of managers: Shortage of well trained managers may lead to
Control techniques: Effective delegation means that managers develop good system of
Coordination is a process of integrating activities of the separate departments in order to achieve
organizational goals effectively and efficiently
Without coordination people will loose sight of their roles within the total organization and
tempted to pursue their own departmental interests
The importance of coordination is due to the high degree of specialization or division of work.
Because when people are doing their own specialized work they tend to develop narrow view. Therefore,
coordination of different specialized areas is very essential.
Specialization leads to four types of effect on people:
Own perception on organizational goals: E.G. accountant just sees cost control as most
important. There is a narrow view of thing.
Time orientation is different: People in production are use to handling crises that need to
be dealt immediately. People working in Research & development handle things in
The above two affect the interpersonal styles. People in production may need clear cut
answers. People in research and marketing see relationship are more important.
Degree of formality: clear standards performance are required in production
We have seen the principles of delegating authority
The personal attitude towards delegation is important and what determines that how
much authority should be delegated
Introduced the topic of planning
The art of delegation:
the method by which authority is delegated.
the process of integrating activities
also referred to as division of labour.
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