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Human Relations

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Human Relations­ MGMT611
VU
Lesson 22
BUILDING GOOD RELATIONS WITH CO-WORKERS
Quotations
People will perform their potential only when they know almost everyone around them.
Ricardo Semler (Brazilian business executive)
The only irreplaceable capital an organization possesses is the knowledge and ability of its people. The
productivity of that capital depends on how effectively people share their competence with those who can
use it.
Andrew Carnegie (1835 - 1919) Scottish-born U.S. industrialist and philanthropist.
Building Good Relations with Co-workers
In this lesson we will learn the importance of healthy relationships with the co-workers and colleagues. We
shall learn the techniques of building good, productive and congenial relationships. Developing good
synergetic relationships for personal and organizational success will be focused here. If we are unable to
work cooperatively with others, it will be difficult to hold on to our job. We need their cooperation and they
need ours.
A.
Develop Allies through Being Civil
Be polite, be kind, be candid and sincere with your co-workers. People who are courteous, kind,
cooperative, and cheerful develop allies and friends in the workplace. Being civil helps make you stand out
because many people believe that crude, rude, and obnoxious behaviour has become a national problem.
Closely related to being civil is to maintain a positive outlook.
B.
Make Co-workers feel important
Another thing that plays an important role in bringing people closer is to make them feel important. Giving
importance by acknowledging their work helps building good relations. Therefore acknowledge
accomplishments and good things of others.
Let us try to measure whether we have the skill to make people feel important through a quiz.
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Source: DuBrin, Andrew J. `Human Relations: Career and Personal Success', Pearson Prentice Hall, 2005.
C.
Maintain Honest and Open Relationships
Honest and trustworthy relationship may be very helpful for building good relationships. Giving co-workers
frank, but tactful, answers to their requests for your opinion is one useful way of developing open
relationships. Accurately expressing your feelings also leads to constructive relationships.
D.
Be a Team Player
When you are working with people then show team spirit. An essential strategy for cultivating peers is to
function as a team player by such means as:
1. Share credit with co-workers.
2. Display a helpful, cooperative attitude.
3. To establish trust, keep confidential information private and give honest opinions.
4. Share information and opinions with co-workers.
5. Provide emotional support to co-workers.
6. Follow the golden rule (It means try to treat others the way you like to be treated by others)
7. Avoid actions that could sabotage or undermine the group in any way.
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8. Attend company-sponsored social events.
9. Share the glory.
E.
Avoid backstabbing
A special category of disliked behaviour is backstabbing, an attempt to discredit another person by
underhanded means such as innuendo, accusation, or the like.
F.
Follow Groups Standards of Conduct
To be a good co-worker, one has to adhere to group norms, the unwritten set of expectations for group
members--what people ought to do. Yet conforming too closely to group norms leads to a loss of
individuality. Norms are a major part of the organizational culture, or values and beliefs of the firm that
guide people's actions.
Group norms also influence the social aspects of behaviour on the job.
G.
Express an Interest in the Work and Personal Life of Others
Almost everyone is self-centered to some extent. Expressing an interest in the work and personal lives of
others can therefore help build good co-worker relationships.
H.
Use Appropriate Compliments
Compliments should be genuine; they should not be taken as flattery. Compliments can be a very good
relationship builder but they should be appropriate to the good deed. A compliment is a form of positive
reinforcement, rewarding somebody for doing something right. Appropriate compliments will be
perceived as sincere. Exaggerated compliments will be perceived as insincere. Another good method of
cultivating co-workers is to give them recognition for their accomplishments.
I.
Deal Effectively with Difficult People
The people whose behaviour is offensive or whose tactics are unethical or obtrusive, undermine the
relationships and the motivation of the people for work and achieve their goals. A major challenge in
getting along well with co-workers is to deal constructively with difficult people. A co-worker is classified as
difficult if he or she is uncooperative, touchy, defensive, or very unfriendly. The following tactics are
designed to deal with difficult people:
1. Take Problems Professionally, Not Personally
A key principle in dealing with a variety of personalities is to take what they do professionally, not
personally. To a difficult person, you might just represent a stepping-stone to getting what they want.
2. Give Ample Feedback
The primary technique for dealing with counterproductive behaviour is to give feed back to the difficult
person how his/her behaviour affects you.
3. Listen and Respond
Give the difficult person ample opportunity to express his/her concerns, doubts, anger, or other feelings.
Then acknowledge your awareness of the person's position.
4. Use Tact and Diplomacy in Dealing with Annoying Behaviour
Tactful actions on your part can some times take care of annoyances without having to confront the
problem. An example would be closing the door to deal with noisy co-workers.
5. Use Humour
Non-hostile humour can often be used to help a difficult person understand how his or her behaviour is
blocking others. Also, the humour will help defuse conflict between you and that person.
6. Avoid Creating a Dependency on You
A trap to avoid with many difficult people, and especially the high-maintenance person, is to let him/her
become too dependent on you for solutions to problems.
7. Reinforce Civil Behaviour and Good Moods.
When a generally difficult person is behaving acceptably, recognize the behaviour in some way. Reinforcing
statements would include, "It's fun working with you today."
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8. Face Maturely the Challenge of the Office Relationships
Strive to keep the personal relationships confidential and restricted to after hours. Use good judgment and
be discreet.
References:
Dubrin, A.J. (2005). Human Relations: Career and Personal Success. Upper Saddle River, New Jersey,
07458.
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Table of Contents:
  1. HUMAN RELATIONS:Some Guidelines for Effective Human Relations, Communication has 3meanings
  2. CULTURE AND PERSONALITY:Definition of sub culture, Definition of Personality, Types of Persons
  3. PERSONALITY AND STRESS:Personality, PERSONAL TOOLS TO CONTROL STRESS
  4. PERCEPTION AND INDIVIDUAL BEHAVIOUR:Three concepts of personality, Bias in Perception
  5. PERCEPTION AND GROUP BEHAVIOR:Characteristics of Groups, Individual and Group Behavior
  6. ATTITUDE AND BEHAVIOUR:Types of Attitudes, Steps to turn attitude into action
  7. PERSONAL MOTIVATION AND ACHIEVEMENT:Needs and Motivation, Self-discipline and motivation
  8. SOLVING PROBLEMS SKILLFULLY:Problem solving and cognition, Ways to solve problems
  9. CREATIVITY IN PROBLEM SOLVING:Barriers to creativity, Tips to solve problems creatively
  10. HANDLING PERSONAL ISSUES:Self-Defeating Behaviour, Positive attitude to tackle personal problems
  11. CONFLICT RESOLUTION:WHY SO MUCH CONFLICT EXISTS, TECHNIQUES FOR RESOLVING CONFLICTS
  12. COMMUNICATION AND HUMAN RELATIONS:Process of communication, Improving gender barriers to communication
  13. ORGANIZATIONAL COMMUNICATION:To improve listening skills, Types of organizational communication
  14. UNDERSTANDING COMMUNICATION STYLES:Modeling communication style, Sociability continuum
  15. SELF-ESTEEM:Building process of self-esteem, Self-esteem and public image
  16. BUILDING SELF-CONFIDENCE:The importance of self-confidence and self-efficacy, Balanced Self-Confidence:
  17. BECOMING A LEADER-1:Assessing leadership role, Traits and Characteristics of Effective Leaders
  18. BECOMING A LEADER-II:Theories of leadership, Developing leadership potential
  19. GLOBALIZATION AND CROSS-CULTURAL DIFFERENCES:Religious Values and Bicultural Identities
  20. IMPROVING CROSS-CULTURAL COMPETENCE:Strategies to improve cross-cultural relations, More steps to improve Cultural Relations
  21. BUILDING GOOD RELATIONS WITH MANAGERS:Impressing your manager, Coping with a problem manager
  22. BUILDING GOOD RELATIONS WITH CO-WORKERS:Make Co-workers feel important, Maintain Honest and Open Relationships
  23. BUILDING GOOD RELATIONS WITH CUSTOMERS:Salesperson Represents the Business, Approaching the Customer, Excuses vs. Objections
  24. CHOOSING A CAREER-1:Ten Myths about Choosing a Career, Attitude toward and Perceptions about Myself
  25. CHOOSING A CAREER-II:Choosing a career and developing a portfolio Career, Suggestions for career Preparation
  26. FINDING A JOB:Targeting your job search, The Internet and Résumé Database Services, Extreme Job Hunting
  27. SIGNIFICANCE OF RESUME:Major types of resumes, Electronic Submission of the Résumé
  28. IMPROVING INTERVIEW SKILLS:Successful interview, Knowing the employer or Organization
  29. IMPROVING WORK HABITS-1:Reasons of procrastination, Techniques for Reducing Procrastination
  30. IMPROVING WORK HABITS-2:Developing the proper attitudes and values, Time-management techniques
  31. NEW MODEL OF CAREER ADVANCEMENT:Career portability, HUMAN RELATIONS SELF-ASSESSMENT
  32. TAKING CONTROL OF YOURSELF:Develop Outstanding Interpersonal Skills, Business etiquettes
  33. EXERTING CONTROL ON OUTSIDE ENVIRONMENT:Important communication tip, Exerting control over the outside world
  34. MANAGING PERSONAL FINANCES-1:Your personal financial plan, Steps in budget making
  35. MANAGING PERSONAL FINANCES-2:Basic investment principles, Tolerance for Investment Risks, Types of investments
  36. ACHIEVING HAPPINESS-1:Finding happiness and enhancing your personal life, The key to happiness
  37. ACHIEVING HAPPINESS-2:The Five Principles of Psychological Functioning, Your mind and Happiness
  38. ACHIEVING HAPPINESS-3:Need for intimacy, Working out issues with relationships
  39. APATHY AND ITS REMEDIES:Let us try to understand the various definitions of apathy, Coping strategies for apathy
  40. ENHANCING PERSONAL ETHICS-1:Influence of Culture, Common ethical problems
  41. ENHANCING PERSONAL ETHICS-2:Common ethical problems, Guidelines for Behaving Ethically
  42. HELPING OTHERS GROW:Being a Nurturing, Positive Person, A list of mentoring behaviour, Coaching skills and techniques
  43. REVIEW-I:What is a Human Relation?, Meanings of Communication, Two types of stress, Some personal problem, Communication style
  44. REVIEW-II:Steps to build self-confidence, Globalization, Building Good Relations with Co-workers, Good work habits
  45. REVIEW-III:New model of career advancement, Choosing your investment, Tactics for Dealing with Difficult People