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QUALITY CONTROL:Two Aspects of Quality, Manufactured Quality

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SME Management (MGT-601)
VU
Lesson 30
QUALITY CONTROL
Breadth of Scope
·
Raw Materials and Piece Parts Inspection.
·
Vender Relation.
·
Process Control.
·
Motivation of Employees.
·
Reliability
What is Quality?
Quality is Conformance to Given Requirement or Specifications on a Product or Service.
The term quality by itself does not necessarily mean high quality. It means uniformity, consistency and
conformity to what user wants.
Two Aspects of Quality.
·
Design Quality.
·
Manufactured Quality.
Design Quality.
·  Design Quality Covers (materials, form, appearance, functions )
·  When Reference is made to "high cost of quality" such Reference is Almost Associated with
Design Quality.
Manufactured Quality.
Manufacturing is the transformation of raw materials into finished goods for sale, or intermediate processes
involving the production or finishing of semi-manufactures. It is a large branch of industry and of
secondary production. Some industries, like semiconductor and steel manufacturers use the term
fabrication.
·  After Designing Product has been placed to Manufacture. Defects in Material, Parts, and
Subassemblies May Arise.
·  Poor Quality is the Result of Poorly Controlled Manufacturing Process.
What is Quality Control?
In engineering and manufacturing, quality control or quality engineering is a set of measures taken to ensure
that defective products or services are not produced, and that the design meets performance requirements.
Quality Control Principles and Methods have been developed and have Proved Effective in Bringing about
Cost Reduction & Improved Quality.
·
Quality Control has Many Aspects.
·
Its Techniques are Statistical.
·
Its Motivation is Responsibility of Top Management.
Statistical Quality Control
Process of Application of Statistical Principles and Techniques in Stages of Design, production,
maintenance and Service.
Statistical Process Control or SPC is a method for achieving quality control in manufacturing processes.
SPC relies on measuring variation in manufacturing output and setting control limits based on observations of
variations arising solely from common causes. A process that is "in control" is expected to generate output
that is within the control limits. If the process produces an "out of control" point, one would not
necessarily assume the process had moved to an "out of control" state but would try to locate the special
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SME Management (MGT-601)
VU
cause(s) for this condition. Only if special causes could not be found would an assumption be made that
there might be new common causes to be identified. One aspect of process quality improvement is achieved
as these common causes are found and corrected - special causes have no bearing on the overall quality
improvement process.
Two Important Aspects of Quality Control.
·
Control of Quality.
·
Improvement in Quality.
Control of Quality Can Be Achieved.
·
Control of Manufacturing Information.
·
Control of Purchases & Storage of Raw Materials.
·
Control of Manufacturing Process.
·
Control of Finished Products.
·
Control of Measuring Instruments and Test Equipments.
·
Control of Corrective Action.
If Pakistani Manufacturers are to capture Greater market share, they will have to shift their Emphasis to
quality control.
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Table of Contents:
  1. THE HISTORY:Cottage Industry, CONCEPT OF SMALL BUSINESS
  2. THE RELATIONSHIP BETWEEN SMALL AND BIG BUSINESS:The SME’S in Pakistan
  3. THE ROLE OF ENTREPRENEURSHIPS IN SMEs:Focus and Perseverance Guide the Entrepreneur
  4. THE ROLE OF ENTREPRENEURSHIPS IN SMEs:Kinds of Entrepreneurs
  5. SMALL ENTREPRENEURS IN PAKISTAN:National Approaches
  6. THE DEVELOPMENT OF SMES IN PAKISTAN:The Industrial History of Pakistan
  7. GOVERNMENT’S EFFORT TOWARDS SME DEVELOPMENT:Financing Programs
  8. THIS LECTURE DEFINES THE ROLE OF NGOS AND SMEDA:Mission Statement
  9. ISSUES AND POLICY DEVELOPMENT FOR SME:Monitoring Developments
  10. ISSUES IN SME DEVELOPMENT:Business Environment, Taxation Issues
  11. LABOR ISSUES:Delivery of Assistance and Access to Resources, Finance
  12. HUMAN RESOURCE DEVELOPMENT:Market and Industry Information, Monitoring Developments
  13. MARKET AND INDUSTRY INFORMATION:Measuring Our Success, Gender Development
  14. LONG TERM ISSUES:Law and Order, Intellectual Property Rights, Infrastructure
  15. THE START UP PROCESS OF A SMALL ENTERPRISE:Steps in Innovative Process
  16. TECHNICAL FEASIBILITY:Market Feasibility, Market Testing
  17. FINANCIAL FEASIBILITY:Financial resources and other costs, Cash Flow Analysis
  18. ASSESSMENT OF PERSONAL REQUIREMENTS AND ORGANIZATIONAL CAPABILITIES:Analysis of Competition
  19. Post Operative Problems of a New Enterprise:Environmental Causes
  20. HOW TO APPROACH LENDERS:Bank’s Lending Criteria, Specific Purpose, Be Well Prepared
  21. WHAT A BANK NEEDS TO KNOW ABOUT YOU:General Credentials, Financial Situation
  22. COMMERCIAL INFORMATION:Checklist for Feasibility Study, The Market
  23. GUARANTEES OR COLLATERAL YOU CAN OFFER:Typical Collateral
  24. Aspects of Financial Management:WINNING THE CASH FLOW WAR, The Realization Concept
  25. MEANING OF WORKING CAPITAL:Gross Working Capital, Net Working Capital
  26. RECRUITMENT, SELECTION AND TRAINING:Job Description, Job Specification
  27. SELECTION AND HIRING THE RIGHT CANDIDATE:Application Blank, Orientation
  28. TRAINGING AND DEVELOPMENT:Knowledge, Methods of Training
  29. CONDITIONS THAT STIMULATE LEARNING:Limitations of Performance Appraisal, Discipline
  30. QUALITY CONTROL:Two Aspects of Quality, Manufactured Quality
  31. QUALITY CONTROL:International Quality Standards, MARKETING
  32. MARKETING:Marketing Function, MARKETING PROCESS - STEPS
  33. MARKETING:Controllable Variable, Marketing Uncontrollable, Marketing Mix
  34. MARKETING:Demerits of Product Mix, Development of new product, SMEDA
  35. ROLE OF TECHNOLOGY:Training programmes, Publications
  36. ROLE OF TECHNOLOGY:Measure to Undertake for Promoting Framework.
  37. EXPORT POTENTIAL OF SME IN DEVELOPING COUNTRIES I:Commonly Seen Assistance Programme
  38. EXPORT POTENTIAL OF SME IN DEVELOPING Countries. II:At the national level
  39. WORLD TRADE ORGANIZATION (WTO):WTO Agreements: Salient Features
  40. WTO MINISTERIAL CONFERENCES:PAKISTAN AND WTO
  41. WORLD TRADE ORGANIZATION (WTO) PAKISTAN & WTO. II:International Treaties
  42. WORLD TRADE ORGANIZATION (WTO) PAKISTAN & WTO. III:Agriculture
  43. WORLD TRADE ORGANIZATION (WTO):PAKISTAN & WTO. III
  44. WORLD TRADE ORGANIZATION (WTO):CONCLUSIONS AND RECOMMENDATIONS
  45. SUMMARY & CONCLUSIONS:Financing Tool, Financing Tool