ZeePedia buy college essays online


Human Relations

<<< Previous UNDERSTANDING COMMUNICATION STYLES:Modeling communication style, Sociability continuum Next >>>
 
img
Human Relations­ MGMT611
VU
Lesson 14
UNDERSTANDING COMMUNICATION STYLES
Communication style
The patterns of behaviors that others can observe can be called communication style.
ˇ  By knowing our own communication style, we get to know ourselves better. And we get along with
others better as we develop the ability to recognize and respond to -- their styles. Paul Mok and
Dudley Lynch
ˇ  Men and women belong to different species, and communication between them is a science still in
its infancy. Bill Cosby
ˇ  We shall never be able to remove suspicion and fear as potential causes of war until communication
is permitted to flow, free and open, across international boundaries. Harry S. Truman
Each person has a unique communication style. Your awareness about your own communication style can
help you communicate better and thereby improve human or interpersonal relations. Communication style
is a dimension of personality it is a way of relating with other people (at home, in public or work
place).Understanding other people's CS help improve relations. It is the acceptance of different ways off
doing things.
Fundamental concepts supporting, communication styles
o  Individual differences and their importance (typecasting of individuals-aggressive, supportive,
cooperative etc)
o  Individual style differences tend to be stable.
o  There are a limited number of styles.
o  People make judgments about others based on their communication styles.
o  (First few minutes are important for knowing the CS) Style flexing is a great capability.
Learning to cope with communication style bias
Almost everyone experiences communication style bias from time to time. (Concept of being on the same
wavelength)Self-awareness or learning about personal CS is very important. Through this ability you learn
about others.
Modeling communication style
ˇ  Learning about communication style model describes your preferences, not your skills or abilities.
On a continuum of dominance, people tend to be either low dominating or high dominating.
ˇ  Low dominance: tend to be cooperative and eager to assist others. They are less assertive.
ˇ  High dominance: Frequently initiate demands. They are assertive and tend to control others.
Assessing your communication style
ˇ  Cooperative .................................................. Competitive
ˇ  Submissive ................................................... Authoritative
ˇ  Accommodative ............................................. Domineering
ˇ  Hesitant .................................................. ......Decisive
ˇ  Reserved .................................................. .....Outgoing
ˇ  Compromising ................................................insistent
ˇ  Cautious .................................................. ......Risk taking
ˇ  Patient .................................................. ......... Hurried
ˇ  Complacent .................................................. ....Influential
ˇ  Quiet .................................................. ............Talkative
ˇ  Shy .................................................. ...............Bold
ˇ  Supportive .................................................. ......Demanding
ˇ  Relaxed .................................................. ..........Tense
41
img
Human Relations­ MGMT611
VU
ˇ  Restrained .................................................. ......Assertive
Where should you be on dominance continuum? Anywhere People are successful being at any place on the
continuum. Just need to know where you stand on the continuum and knowing the strategy to use your
strengths.
Sociability continuum
ˇ  Low sociability ......................High sociability
ˇ  Sociability: Tendency to seek and enjoy social relationships with others.
Assessing sociability
ˇ  Disciplined .................................................. Easygoing
ˇ  Controlled .................................................. .Expressive
ˇ  Serious .................................................. ......Lighthearted
ˇ  Methodical ...................................................Unstructured
ˇ  Calculating .................................................. ..Spontaneous
ˇ  Guarded.................................................. ......Open
ˇ  Introverted .................................................. ..Extroverted
ˇ  Aloof.................................................. .........Friendly
ˇ  Formal.................................................. ........Casual
ˇ  Reserved .................................................. .....Attention seeking
ˇ  Conforming .................................................. .Unconventional
ˇ  Reticent .................................................. ......Dramatic
ˇ  Restrained ..................................................... impulsive
ˇ  Where should you on a sociability continuum?
Basic communication styles
Emotive: Tends to express high emotional opinions. Outspoken, use gestures and facial expressions.
Directing: Determined to come to the top. Tend not to accept mistakes. Cold and have no feelings. Use
always, never, don't.
Reflective: Tends to avoid making a decision. Interested in detail. Formal and avoid displaying emotions.
Supportive: Attempts to win approval by agreeing with everyone. Seeks reassurance, refuses to take stand is
apologetic.(Situational demands are important and one could be flexible to change style).
Versatility :when we speak of interpersonal relationships (an interaction involving at least two people), we
contend that no one can do much about what another person says or does, but each of us can do something
about what we say and do. And because dealing with others is such a major aspect of our lives, if we can
control what we say and do to make others more comfortable, we can realistically expect our relationships
to be more positive, or effective. David W Merril and Roger H Reid (Authors of Personal Styles and
Performance).
42
Table of Contents:
  1. HUMAN RELATIONS:Some Guidelines for Effective Human Relations, Communication has 3meanings
  2. CULTURE AND PERSONALITY:Definition of sub culture, Definition of Personality, Types of Persons
  3. PERSONALITY AND STRESS:Personality, PERSONAL TOOLS TO CONTROL STRESS
  4. PERCEPTION AND INDIVIDUAL BEHAVIOUR:Three concepts of personality, Bias in Perception
  5. PERCEPTION AND GROUP BEHAVIOR:Characteristics of Groups, Individual and Group Behavior
  6. ATTITUDE AND BEHAVIOUR:Types of Attitudes, Steps to turn attitude into action
  7. PERSONAL MOTIVATION AND ACHIEVEMENT:Needs and Motivation, Self-discipline and motivation
  8. SOLVING PROBLEMS SKILLFULLY:Problem solving and cognition, Ways to solve problems
  9. CREATIVITY IN PROBLEM SOLVING:Barriers to creativity, Tips to solve problems creatively
  10. HANDLING PERSONAL ISSUES:Self-Defeating Behaviour, Positive attitude to tackle personal problems
  11. CONFLICT RESOLUTION:WHY SO MUCH CONFLICT EXISTS, TECHNIQUES FOR RESOLVING CONFLICTS
  12. COMMUNICATION AND HUMAN RELATIONS:Process of communication, Improving gender barriers to communication
  13. ORGANIZATIONAL COMMUNICATION:To improve listening skills, Types of organizational communication
  14. UNDERSTANDING COMMUNICATION STYLES:Modeling communication style, Sociability continuum
  15. SELF-ESTEEM:Building process of self-esteem, Self-esteem and public image
  16. BUILDING SELF-CONFIDENCE:The importance of self-confidence and self-efficacy, Balanced Self-Confidence:
  17. BECOMING A LEADER-1:Assessing leadership role, Traits and Characteristics of Effective Leaders
  18. BECOMING A LEADER-II:Theories of leadership, Developing leadership potential
  19. GLOBALIZATION AND CROSS-CULTURAL DIFFERENCES:Religious Values and Bicultural Identities
  20. IMPROVING CROSS-CULTURAL COMPETENCE:Strategies to improve cross-cultural relations, More steps to improve Cultural Relations
  21. BUILDING GOOD RELATIONS WITH MANAGERS:Impressing your manager, Coping with a problem manager
  22. BUILDING GOOD RELATIONS WITH CO-WORKERS:Make Co-workers feel important, Maintain Honest and Open Relationships
  23. BUILDING GOOD RELATIONS WITH CUSTOMERS:Salesperson Represents the Business, Approaching the Customer, Excuses vs. Objections
  24. CHOOSING A CAREER-1:Ten Myths about Choosing a Career, Attitude toward and Perceptions about Myself
  25. CHOOSING A CAREER-II:Choosing a career and developing a portfolio Career, Suggestions for career Preparation
  26. FINDING A JOB:Targeting your job search, The Internet and Résumé Database Services, Extreme Job Hunting
  27. SIGNIFICANCE OF RESUME:Major types of resumes, Electronic Submission of the Résumé
  28. IMPROVING INTERVIEW SKILLS:Successful interview, Knowing the employer or Organization
  29. IMPROVING WORK HABITS-1:Reasons of procrastination, Techniques for Reducing Procrastination
  30. IMPROVING WORK HABITS-2:Developing the proper attitudes and values, Time-management techniques
  31. NEW MODEL OF CAREER ADVANCEMENT:Career portability, HUMAN RELATIONS SELF-ASSESSMENT
  32. TAKING CONTROL OF YOURSELF:Develop Outstanding Interpersonal Skills, Business etiquettes
  33. EXERTING CONTROL ON OUTSIDE ENVIRONMENT:Important communication tip, Exerting control over the outside world
  34. MANAGING PERSONAL FINANCES-1:Your personal financial plan, Steps in budget making
  35. MANAGING PERSONAL FINANCES-2:Basic investment principles, Tolerance for Investment Risks, Types of investments
  36. ACHIEVING HAPPINESS-1:Finding happiness and enhancing your personal life, The key to happiness
  37. ACHIEVING HAPPINESS-2:The Five Principles of Psychological Functioning, Your mind and Happiness
  38. ACHIEVING HAPPINESS-3:Need for intimacy, Working out issues with relationships
  39. APATHY AND ITS REMEDIES:Let us try to understand the various definitions of apathy, Coping strategies for apathy
  40. ENHANCING PERSONAL ETHICS-1:Influence of Culture, Common ethical problems
  41. ENHANCING PERSONAL ETHICS-2:Common ethical problems, Guidelines for Behaving Ethically
  42. HELPING OTHERS GROW:Being a Nurturing, Positive Person, A list of mentoring behaviour, Coaching skills and techniques
  43. REVIEW-I:What is a Human Relation?, Meanings of Communication, Two types of stress, Some personal problem, Communication style
  44. REVIEW-II:Steps to build self-confidence, Globalization, Building Good Relations with Co-workers, Good work habits
  45. REVIEW-III:New model of career advancement, Choosing your investment, Tactics for Dealing with Difficult People